Please read these Terms and Conditions carefully before using our website, mobile application, or placing an order with us. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
As our products are freshly prepared, perishable food items made to order and\/or customized to individual customer requirements, we do not ordinarily offer refunds for orders that have been successfully delivered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
Customers must inspect their order immediately upon delivery. Any concerns regarding:<\/p>
\u2022 Incorrect items delivered;<\/strong> must be reported within two (2) hours of delivery through our designated customer support email address or phone number.<\/p> The Company may request photographs, videos, packaging details, or other supporting information to investigate the complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Upon verification of a complaint, the Company may, at its sole discretion:<\/p> \u2022 Replace the affected item;<\/strong> Approved refunds shall be processed within seven (7) to ten (10) business days to the original mode of payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Refunds, replacements, or credits shall not be provided for:<\/p> \u2022 Taste preferences;<\/strong> Nothing in this policy limits any rights available under applicable consumer protection laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t By accessing this website, placing an order, or using any services offered by the Company, you agree to comply with these Terms and Conditions and all applicable laws and regulations.<\/p> If you do not agree with these Terms and Conditions, you must discontinue use of the website and services immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t All content on this website, including text, graphics, logos, photographs, videos, software, and designs, is the property of the Company and is protected by applicable intellectual property laws.<\/p> Users may:<\/strong> Users may not:<\/p> \u2022 Copy or reproduce website content;<\/strong> The Company may revoke this license at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t We strive to ensure that all product descriptions, ingredient lists, nutritional information, pricing, and photographs are accurate.<\/p> However:<\/strong><\/p> Product images are for illustrative purposes only; To the fullest extent permitted by law, the Company shall not be liable for:<\/p> \u2022 Indirect losses;<\/strong> The Company\u2019s maximum liability shall not exceed the amount paid by the customer for the affected order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Delivery Windows<\/p> Orders shall be delivered within designated delivery windows communicated at the time of purchase.<\/p> The Company does not guarantee exact delivery times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Customers are responsible for ensuring that someone is available to receive the order at the delivery location.<\/p> If delivery cannot be completed due to customer unavailability, incorrect address details, or inability to contact the customer, the order may be considered fulfilled and no refund or replacement shall be provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Delivery times are estimates and may be affected by:<\/p> \u2022 Weather conditions;<\/strong> Modification Requests<\/p> Changes requested after the order has been placed may not be accommodated.<\/p> Order Cancellation<\/p> Once an order enters preparation, processing, or dispatch, it cannot be cancelled.<\/p> Cancellation requests submitted before preparation begins may be considered at the Company\u2019s discretion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Customers are solely responsible for informing the Company of any food allergies, intolerances, dietary restrictions, or medical conditions prior to placing an order.<\/p> While reasonable efforts are made to accommodate such requests, the Company cannot guarantee an allergen-free environment due to shared kitchen facilities and ingredient handling processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Our products are intended for general nutritional purposes only.<\/p> The information provided on the website is not medical advice and should not be treated as a substitute for professional medical consultation, diagnosis, or treatment.<\/p> Customers should consult a qualified healthcare professional before making significant dietary changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t The Company shall not be liable for delays, interruptions, or failures in performance resulting from circumstances beyond its reasonable control, including:<\/p> \u2022 Natural disasters<\/strong> Users agree not to:<\/p> \u2022 Use the website unlawfully;<\/strong> The Company reserves the right to suspend or terminate service for violations of this policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t The website may contain links to third-party websites.<\/p> The Company is not responsible for the content, accuracy, privacy practices, or services offered by third-party websites.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Use of the website is also governed by the Company\u2019s Privacy Policy, which forms part of these Terms and Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t The Company reserves the right to amend these Terms and Conditions at any time.<\/p> Updated versions shall become effective upon publication on the website.<\/p> Continued use of the website after publication constitutes acceptance of the revised Terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t These Terms and Conditions shall be governed by and construed in accordance with the laws of India.<\/p> Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t For customer support, complaints, or queries, please contact:<\/p> Email:<\/strong>\u00a0saralsattva@gmail.com<\/a><\/p>
\u2022 Missing items;<\/strong>
\u2022 Damaged packaging;<\/strong>
\u2022 Quality issues;<\/strong>
\u2022 Food safety concerns; or<\/strong>
\u2022 Delivery of an item containing a declared allergen,<\/strong><\/p>
\u2022 Issue store credit or wallet credit;<\/strong>
\u2022 Offer credit against a future order; or<\/strong>
\u2022 Process a refund.<\/strong><\/p>
\u2022 Subjective food preferences;<\/strong>
\u2022 Delayed consumption after delivery;<\/strong>
\u2022 Complaints raised after the stipulated reporting period; or<\/strong>
\u2022 Concerns arising from improper storage or handling after delivery.<\/strong><\/p>
Access and view website content for personal and non-commercial purposes only.<\/p>
\u2022 Modify website materials;<\/strong>
\u2022 Use materials for commercial purposes;<\/strong>
\u2022 Reverse engineer any software;<\/strong>
\u2022 Remove copyright notices; or<\/strong>
\u2022 Republish content without prior written permission.<\/strong><\/p>
\u2022 Natural variations in ingredients may occur;<\/strong>
\u2022 Availability of ingredients may change;<\/strong>
\u2022 Nutritional values may vary slightly.<\/strong>
All products are provided on an \u201cas available\u201d basis without warranties except as required by law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\u2022 Consequential damages;<\/strong>
\u2022 Loss of profits;<\/strong>
\u2022 Loss of business opportunities;<\/strong>
\u2022 Delays caused by third parties; or<\/strong>
\u2022 Events beyond the Company\u2019s reasonable control.<\/strong><\/p>
\u2022 Traffic disruptions;<\/strong>
\u2022 Publlc holidays;<\/strong>
\u2022 Government restrictions;<\/strong>
\u2022 Vehicle breakdowns; or<\/strong>
\u2022 Other unforeseen circumstances.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\u2022 Floods<\/strong>
\u2022 Fires<\/strong>
\u2022 Epidemics or pandemics<\/strong>
\u2022 Government restrictions<\/strong>
\u2022 Strikes<\/strong>
\u2022 Transportation disruptions<\/strong>
\u2022 War or<\/strong>
\u2022 Civil unrest.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\u2022 Interfere with website operations;<\/strong>
\u2022 Upload harmful code or malware;<\/strong>
\u2022 Misrepresent personal information; or<\/strong>
\u2022 Engage in abusive, threatening, or inappropriate conduct toward Company personnel.<\/strong><\/p>