Refund Policy and Terms

Please read these Terms and Conditions carefully before using our website, mobile application, or placing an order with us. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions.

1. Refund, Replacement & Complaint Resolution Policy

As our products are freshly prepared, perishable food items made to order and/or customized to individual customer requirements, we do not ordinarily offer refunds for orders that have been successfully delivered.

Reporting a Concern

Customers must inspect their order immediately upon delivery. Any concerns regarding:

• Incorrect items delivered;
• Missing items;
• Damaged packaging;
• Quality issues;
• Food safety concerns; or
• Delivery of an item containing a declared allergen,

must be reported within two (2) hours of delivery through our designated customer support email address or phone number.

The Company may request photographs, videos, packaging details, or other supporting information to investigate the complaint.

Resolution Process

Upon verification of a complaint, the Company may, at its sole discretion:

• Replace the affected item;
• Issue store credit or wallet credit;
• Offer credit against a future order; or
• Process a refund.

Approved refunds shall be processed within seven (7) to ten (10) business days to the original mode of payment.

Non-Eligible Complaints

Refunds, replacements, or credits shall not be provided for:

• Taste preferences;
• Subjective food preferences;
• Delayed consumption after delivery;
• Complaints raised after the stipulated reporting period; or
• Concerns arising from improper storage or handling after delivery.

Nothing in this policy limits any rights available under applicable consumer protection laws.

2. Acceptance of Terms

By accessing this website, placing an order, or using any services offered by the Company, you agree to comply with these Terms and Conditions and all applicable laws and regulations.

If you do not agree with these Terms and Conditions, you must discontinue use of the website and services immediately.

3. Intellectual Property and Use License

All content on this website, including text, graphics, logos, photographs, videos, software, and designs, is the property of the Company and is protected by applicable intellectual property laws.

Users may:
Access and view website content for personal and non-commercial purposes only.

Users may not:

• Copy or reproduce website content;
• Modify website materials;
• Use materials for commercial purposes;
• Reverse engineer any software;
• Remove copyright notices; or
• Republish content without prior written permission.

The Company may revoke this license at any time.

4. Product Information and Disclaimer

We strive to ensure that all product descriptions, ingredient lists, nutritional information, pricing, and photographs are accurate.

However:

Product images are for illustrative purposes only;
• Natural variations in ingredients may occur;
• Availability of ingredients may change;
• Nutritional values may vary slightly.

All products are provided on an “as available” basis without warranties except as required by law.

5. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• Indirect losses;
• Consequential damages;
• Loss of profits;
• Loss of business opportunities;
• Delays caused by third parties; or
• Events beyond the Company’s reasonable control.

The Company’s maximum liability shall not exceed the amount paid by the customer for the affected order.

6. Delivery Policy

Delivery Windows

Orders shall be delivered within designated delivery windows communicated at the time of purchase.

The Company does not guarantee exact delivery times.

Customer Availability

Customers are responsible for ensuring that someone is available to receive the order at the delivery location.

If delivery cannot be completed due to customer unavailability, incorrect address details, or inability to contact the customer, the order may be considered fulfilled and no refund or replacement shall be provided.

Delays

Delivery times are estimates and may be affected by:

• Weather conditions;
• Traffic disruptions;
• Publlc holidays;
• Government restrictions;
• Vehicle breakdowns; or
• Other unforeseen circumstances.

7. Order Changes and Cancellation Policy

Modification Requests

Changes requested after the order has been placed may not be accommodated.

Order Cancellation

Once an order enters preparation, processing, or dispatch, it cannot be cancelled.

Cancellation requests submitted before preparation begins may be considered at the Company’s discretion.

8. Food Allergies and Dietary Information

Customers are solely responsible for informing the Company of any food allergies, intolerances, dietary restrictions, or medical conditions prior to placing an order.

While reasonable efforts are made to accommodate such requests, the Company cannot guarantee an allergen-free environment due to shared kitchen facilities and ingredient handling processes.

9. Medical Disclaimer

Our products are intended for general nutritional purposes only.

The information provided on the website is not medical advice and should not be treated as a substitute for professional medical consultation, diagnosis, or treatment.

Customers should consult a qualified healthcare professional before making significant dietary changes.

10. Force Majeure

The Company shall not be liable for delays, interruptions, or failures in performance resulting from circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Fires
• Epidemics or pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• War or
• Civil unrest.

11. User Conduct

Users agree not to:

• Use the website unlawfully;
• Interfere with website operations;
• Upload harmful code or malware;
• Misrepresent personal information; or
• Engage in abusive, threatening, or inappropriate conduct toward Company personnel.

The Company reserves the right to suspend or terminate service for violations of this policy.

12. Third-Party Links

The website may contain links to third-party websites.

The Company is not responsible for the content, accuracy, privacy practices, or services offered by third-party websites.

13. Privacy

Use of the website is also governed by the Company’s Privacy Policy, which forms part of these Terms and Conditions.

14. Revisions and Updates

The Company reserves the right to amend these Terms and Conditions at any time.

Updated versions shall become effective upon publication on the website.

Continued use of the website after publication constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.